We accept payments by credit card (Visa, Mastercard, American Express), as well as fast payments via Apple Pay and Google Pay. Depending on your situation, installment payment options may also be offered at checkout.

To ensure your privacy, a neutral and non-explicit name appears on your bank statement.

A minimum amount of information is required to process your order (payment and delivery). However, we place great importance on your privacy: your data is handled securely and is never shared.

It is possible to modify your order within a short time after confirmation. We invite you to contact us quickly so we can assist you before shipment.

For any questions or issues regarding your order, you can contact our customer service by email or through our contact form. We will respond as quickly as possible.

We are here to support you with care and understanding. Feel free to write to us before your purchase—we will be happy to guide you in choosing the products that suit your needs.

We ship across Canada.

Orders are carefully prepared and shipped through our delivery partners. Once your order has been shipped, you will receive a tracking number.

Shipping fees are calculated at checkout based on your address and the selected delivery method.

Yes, free shipping is available for orders reaching a certain amount (the threshold is indicated at checkout).

Delivery times generally range from 3 to 10 business days, depending on your location and product availability.

Yes, it is possible to have your order delivered to a pickup point or post office, depending on the carrier’s options.

Yes, all orders are shipped in neutral packaging, with no indication of the contents or store name.

As soon as your order is shipped, you will receive an email with your tracking number.

If your package is delayed, we recommend checking the tracking information. If the issue persists, contact us and we will follow up with the carrier.

Yes, we carefully select quality products made from body-safe materials.

We recommend cleaning your products before and after each use with an appropriate cleaner. Specific instructions may be provided depending on the product.

Water-based lubricants are generally compatible with all types of products. We recommend checking the specific guidelines for each product. Silicone-based lubricants are not compatible with silicone products.

Absolutely. We are here to guide you respectfully and without judgment to help you find the products that suit you best.

If an item is defective, contact us quickly with a description of the issue. We will find an appropriate solution (replacement or refund).

Some products come with a manufacturer’s warranty. Details are provided on the product page when applicable.

For hygiene reasons, opened products cannot be returned or exchanged. If an issue occurs, please contact us.

Yes, you must be 18 years or older to make a purchase from our store.